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Quick Guide to the Travel Insurance Offer
 

Who is eligible for this free travel cover?
Card holders who purchase their return air tickets on their Premium /Platinum Credit Card.

How can the cardholder extend this cover to family?
Premium / Platinum Credit Cardholder may extend this travel insurance to his/her immediate family only when their respective return air tickets are charged to Premium /Platinum Card, provided the Cardholder is travelling with them.

Immediate Family means an Insured’s legal spouse; unmarried three children up to age of 18 (or dependent unmarried children up to the age of 23 if in full time education and dependent upon their parents for support) who permanently reside with the Insured and receive the majority of maintenance and support from the Insured.

Is the Cardholder required to notify or request for the cover to have this benefit?
No. On purchase of the return air ticket on the Premium/Platinum Credit Card, the Cardholder is automatically enrolled under this scheme.

What is the age limit & the period for this cover?
For Premium/Platinum Cardholders the age limit is 75 years. Maximum 120days cover is in force. If the Cardholder wishes to obtain an additional cover they are required to contact Fairfirst Insurance Travel Department by calling 0112 428719/0112 428788/0112 428732 .(Premium to be paid for the additional days involved)

In the event of a claim?
For overseas medical assistance during your travel, you may call the following numbers as per the county of visit immediately/prior to hospital admittance.

Country Contact Number (24 Hrs / 7 days)
USA / Canada 0018885249672
France / Europe 0033975180996
Other Countries excluding Sri Lanka 0097317510600
  Fax : 00973 17530242
  Email : Claims@afroasianassistance.com

 

Claim forms for all claims can be obtained from here or by sending an email to trehan. edirisinghe@fairfirst.lk or tharshinig@fairfirst.lk and lahirucr@fairfirst.lk.
All valid claims under the benefit offered should be submitted within 30 days of arrival in Sri Lanka. 

Whom should the Cardholder contact to obtain a valid travel insurance claim after arriving to Sri Lanka? (Non-Medical and /or OPD claims)
Either to the Commercial Bank of Ceylon PLC Call Center (+94 0112 353353) or Fairfirst Insurance Ltd claims department by +94 112 428773, +94 112 428971, +94 112 428589 

Why is this offer available only with a return air ticket?
The reason for the return air ticket is to ensure the Credit Cardholder returns to Sri Lanka. Those who will not be doing so (e.g. students, immigrants) are deemed as temporary residents in the relevant country and as such cannot be included for this benefit.

How can cardholder obtain more information on Coverage of the travel insurance policy?

Fairfirst Insurance Ltd.
Access Towers II (13th Floor),
No. 278/4, Union Place, Colombo 02, Sri Lanka.

Tel. + 94 112 428788, 2428732, 2428225
Fax : +94 112 326277

Email: ayomis@fairfirst.lk, hansija@fairfirst.lk, sudharaka.jayawickrama@fairst, casualtyunderwriting@fairfirst.lk

Website: www.fairfirst.lk 

(Monday to Friday 8.30 am - 5pm)
Any local assistance after office hours, please call: 0777238053 or 0764771254

 

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