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Online Banking Security Measures
Commercial Bank of Ceylon PLC has implemented multiple layers of security for Online banking and is continuously upgrading it, to protect you from online frauds.
Secure Sockets Layer-SSL encryption technology is used within your Online banking session to encrypt your personal information before it leaves your computer in order to ensure no one else can read it.
Session time out
If you are inactive for a certain period of time while logged in to Commercial Bank Online, system will automatically log you out, to avoid unauthorised activities.
Automatic lock out
Please adhere to the following recommendations to reduce the chance of an unauthorized person accessing your account
Access Commercial Bank Online the correct way
Safeguard your password
Use a secure login
Precautions for emails
Online identity fraud also known as Phishing occurs when fraudsters pose as trusted organisations and send out emails to thousands of random email addresses, tricking you into downloading a virus or logging on to a fraudulent web site and disclosing sensitive information. To protect yourself against such fraud.
Do not respond to e-mail from anyone that asks for your personal information such as password, credit card details, account number, etc....
If you receive such a request, refrain from replying and contact the bank immediately
When contacting the bank, only do so through the Message to Bank function that is available in Commercial Bank Online
Do not click on hyperlinks embedded in emails or third party websites to access the Commercial Bank Online website
Be cautious on the phone. It’s easy for someone to pretend to be someone they’re not on the phone. Whether it’s someone who wants personal information on a particular customer, or someone who claims they need to verify one of your personal accounts, don’t give out information over the phone unless you can positively confirm the caller’s identity
Limit access to your computers
Your computer network needs to be password protected, of course, so that anyone who wanders through your office can’t just access your network. But you also need to consider issues of internal network access. Does every employee need to be able to access programs or databases that may contain sensitive information? Password protect these, too, and grant access on a need to know basis to help cut down identity theft.
Disconnect ex employees immediately
When employees no longer work for your business, you need to be sure that their access to your computer network and company data is cut off immediately
Other safety measures
Always note the date and the time you last logged on to Commercial Bank Online. If you find any discrepancies, change your password immediately and report it to the bank
Check your account statements and the bank balance regularly and notify the bank immediately if you discover any errors or unauthorised transactions
Avoid navigating to other websites while performing Online banking transactions
Never leave your computer unattended when performing Online banking transactions
Clear your browser's cache and history after each session so that your account information is removed, particularly if you are using a shared computer