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Commercial House,
No 21,
Sir Razik Fareed Mawatha,
P.O. Box 856,
Colombo 01.
Sri Lanka.
Swift Code : CCEYLKLX
If you need help or want to contact us, complete the online enquiry form below.
Please be advised that if any customer of the Bank has reason to complain with regard to services rendered by Commercial Bank or has any dispute or grievance against Commercial Bank, he/she is kindly requested to contact Head of Operations during business hours on Tel: +94 11 2486043, who will take all efforts to resolve the issue.
If such resolution is not up to your expectation or if the issue raised by you is not settled within 4 weeks, the services of an independent Financial Ombudsman are available for you to take your complaint to, for further details please ask an officer in the office you deal with or contact the office of the Ombudsman direct. Contact details are as follows.
The Financial Ombudsman,
1434, Vajira Road,
Colombo 04.
Sri Lanka
Being a responsible corporate citizen, Commercial Bank has embedded social and environmental responsibilities into its day to day activities. The Bank evaluates the Social and Environmental (S&E) risks of the projects it finances against local and international standards within its S&E Policy Framework, and strives to ensure that these projects are designed, operated and maintained with best practices/ control measures in place to manage the S & E risks.
Any individual, group, community or entity affected or may potentially be affected by the social and environmental impacts of a project funded by Commercial Bank of Ceylon PLC may submit their concerns to the following e-mail address with clear supporting evidence.
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