Highlights

‘ComBank Digital’ has its own mobile application which allows you to handle your finances swiftly and securely on the go. The mobile application is compatible with iOS, Android and HarmonyOS operating systems, and complies with international standards and best practices adopted to provide utmost user security.

Features

ComBank Digital is offered through a responsive web application and three native mobile applications which enables access across all devices such as Desktop PCs, Laptop Computers, Tabs and Smart Phones. It consists of internationally recognized user security features with industry standards and a vast range of services.

Enhancing the user convenience, ‘ComBank Digital’ features a range of built-in options that allow you to customize your digital banking preferences, on your own without the assistance of a bank agent.

Any Commercial Bank account holder who has not already registered can register themselves online for this facility 24/7 and enjoy its features without visiting a branch.

'ComBank Digital' offers services such as checking balances of Current Accounts, Savings Accounts, Investments, Loans and Credit Card accounts and transactional activities such as applying for Fixed Deposits, instant payments across the banking network, share trading settlements etc can be carried out securely.

ComBank Digital also supports bill payments to more than 68 entities in nine categories such as Telephone, Electricity, Water, Credit Cards, Insurance, Pay TV, Education, Schools and Rates.

Available facilities 

Online features

• Access via Smart Phone /Tab/ Web
• Biometrics Login Access
• Self-registration for Personal accountholders
• Username password auto-recovery/Self-unblock facility
• Device registration for secure login & device management
• Quick access through widgets to access available balance/ upcoming payments and templates
• Changing Username / Password
• Selection of alert & setting up of alert delivery methods
• Exchange rate inquiry with graphical presentation of fluctuations
• Dash board view of all accounts maintained under a single identity
• Transaction history view of Current/Saving accounts & Cards with holds/ pending transactions
• View issued & deposited cheque images
• Accounts statement download in PDF format
• Option to instruct the Bank to stop generating printed statements
• View upcoming/ scheduled payments & modify as necessary
• Bill payments with real time updates depending on the capability of the biller
• Fund transfer between own accounts
• Transfers within ComBank with real time update
• Transfers to Other Banks with real time credit to beneficiary account
• International fund transfers with option to upload the supporting documents
• Bill payments & Fund transfers can be scheduled for a future date
• Own Credit Card settlement
• Other ComBank Credit Card Payments
• Other Bank card settlements could be done via Transfers to Other Banks option
• Investment in Fixed Deposit
• Set up savings objective
• Setup recurring / repeated payments & transfers
• Creation of payment templates/ manage templates
• Registration of frequent beneficiaries
• Manage own accounts - Exclude/Inquiry only/Transaction only/No restriction
• Assign nick names to accounts
• Cyber receipts can be shared via email/ any other form eg: WhatsApp
• Order cheque book to be collected at branches
• Request Bank drafts
• Send secured message to bank with attachment/ reply with History
• View messages from Bank
• Cash advance from a Credit Card
• Block Credit/ Debit Cards
• Request replacement cards for blocked cards
• View linked accounts to Debit Cards
• View assigned limits on Debit/Credit cards

Offline features 

• Exchange Rates
• Interest Rates
• Branch/ ATM locator
• Contact Information 

Rates & tariffs : 

Joining fee and first year annual fees are waived off and Rs 700.00 charged from second year onwards.

Eligibility

Any customer who operates an account (Sole / Joint) in Commercial Bank.

Benefits

Easy online self registration 

Stable & secure access 

Instantaneous transactions 

Seamless connectivity on any device

ComBank Digital Max Rewards

Earn valuable reward points on your usage via ComBank Digital “The more you transact, the more you earn!”.1 Reward Point equals Rs. 1/-.All ComBank Digital users are automatically enrolled in the ComBank Max Rewards program. No registration is required.

Starting on August 20, 2024, users will be classified as either newly registered or existing members, according to their registration date.The points scheme is subject to periodic revisions and adjustments, which will be implemented at the sole discretion of the Bank.

Please visit the Max Loyalty Website at maxrewards.combank.net for further details, or simply give a missed call to 0112 353 888 to check the number of points you have earned so far.

The Points Scheme

Procedures to apply and to use

Documents required : 

You can enrol to 'ComBank Digital' online without submitting any documents to the Bank. However, if you want access to your joint account, you need to hand over a request letter signed by all parties to the account to grant permission to access the account using 'ComBank Digital'.

You may use the Bank’s standard common service application (signed by all parties) for this purpose.

How to register : 

Go to 'ComBank Digital' Login Page and click ‘Enrol to ComBank Digital’.

Step 1 --> Enter NIC and one of your Bank Account Numbers. Tick CAPTCHA and click Next.

Step 2 --> Enter your Mobile Number. Format: +947XXXXXXXX and click Next.

You will receive a Verification Code to your Mobile phone

Step 3 --> Enter the Verification Code and click Next.

Step 4 --> Enter a Username of your choice. Read the instructions on screen on how to choose a username.

Step 5 --> Enter a Password of your choice. Read the instructions on screen on how to create a password. Re-enter the password to confirm and click Submit.

When you complete these steps successfully, you will be taken to your 'ComBank Digital' Home Page. You will also receive an email/sms confirming the registration.

An agent from the Bank will call for a quick verification and enhance your access level to let you enjoy the full range of 'ComBank Digital' services.

Important Note : 

If the details you entered for the registration does not match or have not been updated with the Bank, you will be requested to update the information by submitting a written request to your account holding branch. You may self-register for 'ComBank Digital' once the information is updated with the Bank.

ComBank Digital demos : 

Web demos

• Bill payment >>
  
• Create beneficiaries >>
  
• Template creation >>
  
• Daily limit self-management >>
• Recurring / repeated payments >>
• Credit card transactions >>

Mobile app demos

• Bill payment >>
  
• Create widgets >>
• Add favourite accounts >>
• Transfers to Other Banks >>
• ComBank Credit Card payments >>
• Initial login with device registration >>

Contact us for more information and assistance, Hotline: (+94) 1316 & Email: digitalbanking@combank.net

User Guide - Web Application »

User Guide - Mobile Application »

How to Access »

Key Facts Document »

Terms & conditions apply

Product information and terms & conditions are subject to change from time to time. Therefore, it is advisable to contact the branch nearest to you for the latest information and prevailing terms & conditions.