What is PayPal and what new service is available?
PayPal is a globally recognized digital payment platform used to securely send and receive money online internationally. ComBank now allows eligible customers to securely link their PayPal accounts with ComBank Digital app to withdraw funds directly to their Commercial Bank account
Who can benefit from this feature?
This feature is especially useful for:
- Freelancers
- Remote workers
- Online sellers
- Digital creators
- Individuals receiving international payments
What do I need to know before linking my account successfully?
To link your PayPal account, you must ensure that:
- Your email address matches between your Bank records and PayPal.
- Your Date of Birth matches on both platforms.
- Your PayPal account is registered in Sri Lanka.
- You are using a Personal/Individual PayPal account, as Business accounts cannot be linked currently.
- You are withdrawing to an LKR Personal/Individual account, as foreign accounts are not eligible for withdrawals.
Fees, Limits & Processing Times?
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Feature
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Detail
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Withdrawal Fee
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3% of the transaction amount + USD 3.00 per withdrawal
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Minimum Withdrawal Amount
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USD 3.50
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Maximum Daily Limit
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No maximum withdrawal limits per day
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Processing Time
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Instant upon successful authorization
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Currency & Conversion
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Withdrawals are processed in USD and converted to LKR based on Commercial Bank's daily exchange rate
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How do I link an existing PayPal account?
- Log in to ComBank Digital and click "View all my accounts".
- Scroll to the PayPal section and click the "Connect" button.
- Toggle the consent switch on the email authentication prompt to share your email with PayPal, then click "Confirm".
- Enter your existing PayPal credentials.
- Review the permissions and click "Agree and Connect".
- Look for the PayPal Linking confirmation notification; your balance will now be visible on the “My Portfolio” screen.
How do I withdraw funds?
- From your Portfolio, click on your PayPal account and tap "Withdraw".
- Select your destination account and enter the USD amount you wish to transfer.
- Accept the Terms & Conditions and click "Submit".
- Review the confirmation screen showing the exchange rate and approximate LKR amount.
- Enter the OTP sent to your registered contact to authorize the transaction.
- Please note that once a withdrawal is submitted, PayPal cannot reverse it
What if my Bank email and PayPal email are different?
You should log in to the PayPal website and add your Bank registered email address as a secondary email on your PayPal account, then try linking again. If it still fails, ensure your Date of Birth exactly matches the Bank's records
Who handles disputes or chargebacks?
Disputes, claims, and chargebacks are handled directly by PayPal under their policies. Customers must contact PayPal Support directly for assistance with these matters
How can I disconnect my PayPal account?
Navigate to the PayPal account view in ComBank Digital and click "Disconnect". Enter the OTP sent to your mobile and confirm. Be aware that disconnecting means you will lose the ability to view your balance or withdraw funds through the app
Security Note for Customers
Never share your passwords or OTPs. Always use official apps/websites, keep your contact info updated, and contact the Bank immediately if you notice suspicious activity. PayPal integration ensures a secure, encrypted connection without sharing actual bank details with third-party merchants.*Features, fees, exchange rates, and service availability may change in accordance with Commercial Bank and PayPal policies
